Customer Service & Returns
Return & Replacement Policy
We are committed to an exceptional shopping experience. However, From time to time you may be faced with a purchase that you were not completely satisfied with or perhaps came damaged. To request a return, please email us at firstname.lastname@example.org, or call us at 888-507-0099.
To ensure a prompt refund, the following conditions must be met:
- A return request must be made within 30 days of receiving the product. All return requests after 30 days will be denied.
- All merchandise that is returned must have an RGA (Return Goods Authorization) issued by Linea di Liara.
- Merchandise must be in its original carton, including all packaging materials and accessories, and have no markings or writing on box.
- Merchandise must not have been installed or altered in any way, including cutting or clipped wires.
- No returns will be accepted for any open box items, replacement parts, large quantity orders, custom products and special orders.
- If the return is a result of a Linea di Liara error, we will provide a prepaid return shipping label. Linea di Liara will not be responsible for return shipping fees for discretionary returns.
- No credit will be issued for any expedited shipping costs or shipping charges to Alaska or Hawaii.
We highly recommend that you not file a charge back with your credit card company during the return process. Keep in mind that the returns process can take up to 14 business days to complete. If a charge-back is requested, the refund process will cease and we will not be able to issue you a return refund until the charge-back process is completed, which can take up to 180 business days to be finalized.
Open Box Products
Open box products are typically customer returns that have been inspected by our technicians and determined to be in resellable condition. Open Box items are of the same level of quality as our new items, but may have markings on the packaging, or be repacked. They are covered by the same guarantee as new items against defects in workmanship or materials, but cannot be returned.
We maintain a stock of replacement parts for many of our items. Please click here to see stocked replacement parts. Please email us at email@example.com or call us at 888-507-0099 for any needed parts not listed on this site.
If you need to cancel your order, please email us at firstname.lastname@example.org or call us at 888-507-0099 as soon as possible, so we may try to stop your order. Because orders begin processing immediately after the order is placed, we cannot guarantee a cancellation will be successful.
Most items at Linea di Liara ship free to the lower 48 states. We are currently unable to ship to Hawaii, Alaska, Puerto Rico or Canada. Most in stock items ship within 1-2 days of order, and will typically arrive anywhere between 3-7 business days of order.
Linea di Liara, Inc. ("hereinafter referred to as We, Us and Our") warrants that our products will be free from defects in material and workmanship for a period of one (1) year, subject to the below limitations:
All warranty time periods start on the date of purchase by original purchaser.
This warranty only applies when all components, including transformers and power supplies, have been provided by Linea di Liara. Substituting another manufacturer’s product and/or components will render the warranty completely void.
If any of the warranted products are found by Linea di Liara, in its sole discretion, to be defective, such products will, at our sole option and cost, be replaced, repaired or refunded less an amount directly attributable to prior use of the product. We will return the repaired or replaced product prepaid freight or provide a refund. This warranty does not cover labor or other costs or expenses to remove or install any defective, repaired or replaced product.
The parties hereto expressly agree that Original Purchaser’s sole and exclusive remedy against Linea di Liara shall be for the repair, replacement or refund of defective products as provided herein. All Linea di Liara warranties extend only to product ownership by the Original Purchaser; are not transferable whether to heirs, subsequent owners, or otherwise; and are void if the Original Purchaser ceases to own the product.
This warranty does not apply to any products that have been subjected to misuse, mishandling, misapplication, connected to voltage outside of the North American Standard Voltage Range 108 to 132 VAC (60HZ), unusual use (including but not limited to use in an environment where the annual average ambient operating temperature is below 27 or above 95 degrees Fahrenheit), neglect (including but not limited to improper maintenance), accident, acts of god such as high winds, improper installation or care, failure to follow the Product’s written instructions for normal use and care, improper packaging of products returned to us, modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair. Significant product exposure to chemicals, harsh cleaners, salt water or salt air will void any and all warranties on exterior finishes.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE OR INFRINGEMENT. ORIGINAL PURCHASER SHALL IN NO EVENT BE ENTITLED TO, AND KICHLER LIGHTING SHALL NOT BE LIABLE FOR, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO LOSS OF PROFIT, PROMOTIONAL AND/OR MANUFACTURING EXPENSES, OVERHEAD, INJURY TO REPUTATION AND/OR LOSS OF CUSTOMERS.
PHONE: 1-888-507-0099 Toll Free
HOURS: Monday-Friday, 9 a.m. to 5 pm, CST
31 S. Mitchell Ct
Addison, IL 60101
(Corporate headquarters only, not a Showroom).